Legal & Compliance

Terms of Service

Effective: June 20, 2026 · Questions? [email protected]

      Summary: By using Flowtriq you agree to use it lawfully, pay for your plan, and not abuse the service. We may suspend accounts that violate these terms.
    

1. Acceptance of Terms

By creating an account or using Flowtriq ("Service"), operated by Flowtriq Networks Inc. ("Flowtriq", "we", "us", "our"), you ("Customer", "you", "your") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Description of Service

Flowtriq provides real-time DDoS detection, network traffic monitoring, incident management, BGP mitigation orchestration (FlowSpec, RTBH), cloud scrubbing integration, and related infrastructure security services. The Service includes the Flowtriq dashboard, the Flowtriq Agent software ("ftagent"), the Flowtriq API, PCAP capture and analysis capabilities, and any associated documentation.

3. Account Registration

You must provide accurate information when registering. You are responsible for maintaining the security of your API keys and account credentials. You must notify us immediately of any unauthorised access. Each account is for a single organisation; sharing accounts between unrelated organisations is not permitted.

4. Acceptable Use

You may not use the Service to:

Monitor servers, networks, or infrastructure you do not own or have explicit written authorisation to monitor.
Interfere with, disrupt, or attack other systems, networks, or services, whether directly or by weaponizing detection data, PCAP captures, or mitigation orchestration against targets you do not control.
Intentionally generate false incidents, fabricate attack traffic, or trigger mitigation actions (BGP announcements, FlowSpec rules, scrubbing diversions) against third-party networks or IP space you do not own.
Use PCAP captures, telemetry data, or incident records to violate wiretap, interception, or electronic surveillance laws in any jurisdiction, including the Canadian Criminal Code Part VI, the U.S. Wiretap Act (18 U.S.C. 2511), or the EU ePrivacy Directive.
Circumvent rate limits, access controls, authentication mechanisms, or licensing restrictions.
Use the API, agent, or any Service output to build, train, or improve a competing product or service, or to benchmark the Service for competitive intelligence purposes without written consent.
Resell, redistribute, sublicense, or provide access to the Service to third parties without a written reseller or white-label agreement.
Use the Service to conduct surveillance on individuals, track personal movements, or collect personal data beyond what is necessary for legitimate network security and DDoS detection purposes.
Use the Service in violation of any applicable law or regulation, including export control laws, sanctions, and anti-corruption statutes.
Transmit malware, viruses, or other harmful code through the Service, or use the Service to facilitate denial-of-service attacks against any target.
Share API keys, deploy tokens, or account credentials with unauthorised parties, or operate the agent on systems where you do not have root or administrative access rights.
Abuse notification channels (Discord, Slack, PagerDuty, etc.) by configuring alerts to harass, spam, or overwhelm recipients who have not consented to receive them.
Misrepresent your identity, organisation, or authorisation level when registering or using the Service.

Flowtriq reserves the right to suspend or terminate accounts that violate this Acceptable Use Policy without prior notice. Repeated or severe violations may result in permanent account termination and forfeiture of any prepaid fees. We may also report violations to relevant law enforcement authorities where required or appropriate.

5. Billing & Payment

Paid plans are billed monthly or annually via Stripe. Subscriptions renew automatically. You may cancel at any time via the Billing Portal. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods except where required by law. All fees are exclusive of applicable taxes, which will be added where required. Flowtriq reserves the right to change pricing with 30 days notice; price changes will take effect at the start of your next billing cycle.

6. Free Trial

New accounts include a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you must subscribe to continue using paid features. Flowtriq reserves the right to modify or discontinue the free trial at any time.

7. Intellectual Property

All intellectual property rights in the Service, including the dashboard, API, ftagent software, documentation, trademarks, logos, and all related technology, are and remain the exclusive property of Flowtriq Networks Inc. or its licensors. Nothing in these Terms transfers any ownership of intellectual property to you.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service and the ftagent software solely in accordance with these Terms and your active subscription plan. You may not:

Copy, modify, adapt, or create derivative works based on the Service or ftagent software.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of ftagent or any component of the Service.
Remove, alter, or obscure any proprietary notices, labels, or marks on the Service or ftagent software.
Sublicense, lease, rent, loan, or otherwise transfer access to the Service to any third party, except under a written reseller agreement.
Use any Flowtriq trademarks, logos, or branding without prior written consent.

8. Data Ownership and Portability

You retain all ownership rights in the data you submit to the Service, including network telemetry, PCAP files, and configuration data ("Customer Data"). Flowtriq does not claim ownership of Customer Data.

Flowtriq uses Customer Data solely to provide, maintain, and improve the Service. You grant Flowtriq a limited, non-exclusive licence to process Customer Data as necessary to deliver the Service.

You may export your data at any time through the Flowtriq API. Upon account termination, your Customer Data will be permanently deleted within 30 days, unless retention is required by law. You may request a data export before termination by emailing [email protected].

9. Agent Software (ftagent)

The Flowtriq Agent ("ftagent") is proprietary software that you install on your Linux servers to collect network telemetry and transmit it to the Flowtriq platform. By installing ftagent, you acknowledge and agree to the following:

ftagent requires root or sudo-level access on the host server to capture network traffic data.
You are solely responsible for the security, maintenance, and administration of the servers on which ftagent is installed.
Flowtriq is not liable for any resource consumption (CPU, memory, bandwidth, disk) by ftagent on your servers. You are responsible for monitoring resource usage and adjusting configuration as needed.
ftagent transmits telemetry data to the Flowtriq API over encrypted connections (TLS 1.2+). You are responsible for ensuring that your servers can maintain outbound connectivity to the Flowtriq API endpoints.
You may not modify, reverse engineer, decompile, or create derivative works of ftagent.
Flowtriq may release updates to ftagent. You are responsible for updating ftagent on your servers. Flowtriq is not responsible for issues caused by running outdated versions.

10. API Terms

The Flowtriq API is provided for programmatic access to the Service. By using the API, you agree to the following:

API access is subject to rate limits as published in the API documentation. Flowtriq may adjust rate limits at any time to protect the integrity of the Service.
You may not use the API for scraping, data mining, or any automated process that places unreasonable load on Flowtriq infrastructure.
You may not use the API to build a competing product or service.
API keys are confidential. You are responsible for securing your API keys and must not share them publicly (for example, in client-side code, public repositories, or unencrypted channels).
Flowtriq may revoke API access at any time for violations of these Terms or the Acceptable Use policy.
API responses may be cached by you for reasonable periods, but you must not redistribute cached data commercially without written permission.

11. Third-Party Services

The Service integrates with third-party services and platforms, including but not limited to Cloudflare, OVH, Hetzner, and other infrastructure and scrubbing providers. Flowtriq facilitates these integrations as a convenience but is not responsible for the availability, reliability, accuracy, or terms of service of any third-party provider.

Your use of third-party services through Flowtriq is subject to the terms and conditions of those third-party providers. You are responsible for maintaining your own accounts and agreements with third-party providers. Flowtriq shall not be liable for any loss, damage, or disruption caused by any third-party service.

12. White-Label and Reseller Terms

Flowtriq offers a white-label and reseller programme for qualifying partners. Participation requires a separate written Reseller Agreement. The following general terms apply:

Resellers are responsible for all aspects of their end-customer relationships, including billing, support, and compliance with applicable laws.
Resellers may not make representations or warranties about the Service beyond what is stated in these Terms and the official Flowtriq documentation.
Flowtriq reserves the right to approve or reject any reseller application at its sole discretion.
The Reseller Agreement governs pricing, branding permissions, and support responsibilities. In the event of a conflict between these Terms and the Reseller Agreement, the Reseller Agreement shall prevail for matters within its scope.

13. Termination

We may suspend or terminate your account for violations of these Terms, non-payment, or at our discretion with 30 days notice (except in cases of abuse or legal requirements). You may terminate your account at any time by cancelling your subscription and requesting account deletion through the dashboard or by emailing [email protected].

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Limitation of Liability, Indemnification, Warranty Disclaimer, Dispute Resolution, and Governing Law.

14. Limitation of Liability

To the maximum extent permitted by law, Flowtriq Networks Inc. is not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with the Service, whether based on contract, tort, negligence, strict liability, or any other legal theory.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount paid by you to Flowtriq in the 3 months preceding the event giving rise to the claim.

These limitations apply even if Flowtriq has been advised of the possibility of such damages and regardless of whether a remedy fails of its essential purpose.

15. Indemnification

You agree to indemnify, defend, and hold harmless Flowtriq Networks Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Service in violation of these Terms or applicable law.
Monitoring of servers, networks, or traffic that you do not own or are not authorised to monitor.
Any breach of your representations or warranties under these Terms.
Your violation of any third-party rights, including intellectual property or privacy rights.
Any claims by your end-customers or users arising from your use of the Service, including under a reseller arrangement.

16. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. FLOWTRIQ NETWORKS INC. SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Flowtriq does not warrant that:

The Service will be uninterrupted, error-free, or available at all times.
All DDoS attacks, network threats, or security incidents will be detected.
Mitigation actions (BGP FlowSpec, RTBH, scrubbing) will successfully stop all attacks.
The Service will meet your specific requirements or expectations.
Any errors in the Service will be corrected within a specific timeframe.

You acknowledge that DDoS detection and mitigation is inherently probabilistic. No detection system can guarantee identification of every attack vector, and false positives and false negatives may occur.

17. Force Majeure

Neither party shall be liable for any failure or delay in performance arising out of causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, acts of government, war or terrorism, civil unrest, labour disputes, power failures, internet or telecommunications outages, ISP failures, DDoS attacks on Flowtriq's own infrastructure, fire, flood, earthquake, or other acts of nature.

The affected party must provide prompt notice of the force majeure event and use commercially reasonable efforts to mitigate its effects. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected portion of the Service without liability.

18. Export Compliance

You acknowledge that the Service and ftagent software may be subject to export control and sanctions laws, including those of Canada (Export and Import Permits Act), the United States (Export Administration Regulations, ITAR), and the European Union (EU Dual-Use Regulation). You agree that you will not, directly or indirectly:

Export, re-export, or transfer the Service or ftagent to any country, entity, or person prohibited by applicable export control laws.
Use the Service for any purpose prohibited by applicable export control or sanctions laws.

You represent and warrant that you are not located in, and are not a national or resident of, any country subject to comprehensive sanctions, and that you are not on any restricted party list maintained by Canada, the United States, the European Union, or the United Kingdom.

19. Anti-Bribery and Anti-Corruption

Each party agrees to comply with all applicable anti-bribery and anti-corruption laws, including the Canadian Corruption of Foreign Public Officials Act (CFPOA), the U.S. Foreign Corrupt Practices Act (FCPA), and the UK Bribery Act 2010. Neither party shall, directly or indirectly, offer, pay, promise, or authorise the payment of anything of value to any government official, political party, or public international organisation for the purpose of influencing any act or decision to obtain or retain business or any improper advantage in connection with the Service.

20. Dispute Resolution

Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved by binding arbitration administered in Toronto, Ontario, Canada, in accordance with the ADR Institute of Canada Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

Small Claims Court Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of that court.

Class Action Waiver

YOU AND FLOWTRIQ NETWORKS INC. AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE PROCEEDING, WHETHER IN COURT, IN ARBITRATION, OR OTHERWISE. No arbitrator or judge may consolidate or join more than one person's or party's claims, and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Any relief awarded by an arbitrator or court may only apply to the individual party seeking relief and only to the extent necessary to resolve that individual party's claim. This waiver applies to class arbitration, class actions, private attorney general actions, and any other proceeding where someone acts in a representative capacity. If this class action waiver is found to be unenforceable with respect to a particular claim, that claim (and only that claim) must be severed from the arbitration and brought in the courts of Toronto, Ontario, while remaining claims shall continue in individual arbitration. This waiver survives termination of your account and these Terms.

Injunctive Relief

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

21. Modifications

We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect, and by posting the updated Terms on this page. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and close your account before the changes take effect.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties.

23. Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, Service Level Agreement, and any applicable Reseller Agreement or Order Form, constitute the entire agreement between you and Flowtriq Networks Inc. with respect to the Service. These Terms supersede all prior and contemporaneous agreements, proposals, or representations, whether written or oral, relating to the Service.

24. Assignment

Flowtriq may assign or transfer these Terms, in whole or in part, without restriction and without your prior consent, including in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets. You may not assign or transfer these Terms, or any rights or obligations under these Terms, without the prior written consent of Flowtriq. Any attempted assignment in violation of this section shall be void.

25. Notices

All notices from Flowtriq to you will be sent to the email address associated with your account. All notices from you to Flowtriq should be sent to [email protected] or by mail to: Flowtriq Networks Inc., 145 1/2 Church St, Unit 5, Office 822, Toronto, Ontario, Canada. Notices are deemed received when sent by email (upon confirmed delivery) or three business days after mailing.

26. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to Section 20 (Dispute Resolution), the courts of Toronto, Ontario shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms or the Service.